Kia is the best help I ever had for my Mac issues, always reachable, direct answer, quick and effective. Problem was solved within minutes over the phone. After sales: at no cost.
Due to current events, you may be working from home, but are finding it increasingly hard to get 'on location' Support.
However, Remote Work often needs Remote Support, so if you have a Tech or any IT issues, I'd be glad to help remotely.