I contacted Kia a week ago for the first time as I was looking for a Mac specialist. First of all to solve some performance issues with my MacBook Pro.
Secondly because I am looking for someone to assist me in eventually making the full switch from windows to mac.I found him truly friendly and professional. And I love the fact that he doesn't "sell" technology but advises on your personal needs/requirements.
I have to admit that although I found him truly professional and fast in his service the only reason I am not giving 5 stars is that his hourly rate is a bit on the high side.